VIBS9 Call: The intelligent nurse call system
Fragmented channels, heavy workloads and language barriers cost hours every day – and put patients at risk. VIBS9 Call connects staff, tasks and patients across hospitals and care facilities on a single platform: optimised nursing workflows, secure multilingual communication and complete, real-time information.
The Challenge
Hospital communication costs hours every day – and puts patients at risk.
Four problems put patient safety at risk and drive nursing burnout. VIBS9 Call addresses all four on one platform.
Time lost to inefficient communication
Nurses spend up to two hours per shift looking for colleagues and clarifying incomplete information.
= up to 2 hrs lost every shift
Higher risk of error
More than 70% of critical incidents in hospitals are traced back to communication breakdowns – a direct risk to patients.
= 70% of incidents preventable
Fragmented communication channels
Phone, paper notes, WhatsApp, shouting down the corridor — mixed channels cause information loss and duplicated work.
= no GDPR-compliant channel
Rising workload and burnout
Inefficient communication increases the workload on already short-staffed nursing teams — and accelerates burnout.
= staffing shortage gets worse
VIBS9 Call solves all four – on one platform.
See the solutionStaff Communication
End the phone chains, shouted handovers and paper notes.
Nurses spend up to two hours per shift looking for colleagues and clarifying incomplete information.
VIBS9 Call fixes that.
Smart routing
Requests are assigned automatically to the right role – no detours, no phone chain. Real-time dashboard
Real-time dashboard
Every request with its priority at a glance – the ward lead maintains oversight.
Multimedia communication
Text, voice and images – precise communication without misunderstandings, including voice memos.
Features
What patients need – straight to their smartphone.
Ward-specific configuration – maximum relevance on every unit.
Smart patient communication
Patients communicate pain, drinks, medication and bathroom needs themselves – structured, prioritised, no bell required.
Digital pain assessment
Auto-prioritisation at a pain score of 7 or higher – the team is alerted immediately.
Role-based routing
Role-based routing
Automated assignment to the right staff member – directly to a nurse, doctor or service team.
25+ languages with real-time multilingual translation
Automatic translation into more than 25 languages. Every patient is understood – zero misunderstandings.
Ward-specific Configuration
Built for the realities of each ward: emergency, surgery, maternity and beyond.
Instant Escalation & Routing
Critical requests are forwarded in real time to the physician on duty – no detour through nursing staff.
25+ Languages · AI Translation
Automatic translation in over 25 languages. Every patient is understood – zero misunderstandings.
Vital Signs & EMERGENCY Escalation
Patients can report critical symptoms directly – including vital signs, level of consciousness, and breathing difficulties. Immediate alerting when critical values are detected.
Pre- and postoperative communication
Patients report pain, wound status and complaints directly; structured documentation, immediate prioritisation.
OR coordination and routing
Requests are routed automatically to the responsible surgeon, anaesthesia or nursing team.
25+ languages with AI translation
Every patient understood, regardless of language.
Postoperative pain monitoring
Continuous pain capture after the procedure, immediate alert on escalation, fasting status logged directly.
Communication for mother and child
Postnatal patients report needs directly (breastfeeding support, breast pump, pain, midwife call). Every request reaches the right team instantly.
Midwife and lactation-consultant coordination
Requests are routed automatically to the midwife, lactation consultant or paediatrician, without routing everything through the nurses’ station.
25+ languages with AI translation
Automatic translation so every patient is understood.
CTG alerting and contraction tracking
contraction intervals captured directly; the team is alerted at critical CTG readings. Available offline.
Use Cases
Real scenarios from the ward.
Concrete, step-by-step examples of what changes when VIBS9 Call is on the ward.
Before
A nurse on her round finds the patient, fetches a pump from the storage room and brings it back.
≈ 20 minutes
With VIBS9 Call
The patient sends a call. The nurse brings the breast pump on her next visit.
≈ 15 minutes saved | faster help for the patient | less frustration
Urology: patient reports a full catheter bag
Before
Patient rings the bell, a nurse arrives, identifies what’s needed, fetches supplies, returns.
≈ 12 minutes
With VIBS9 Call
A call tagged “empty catheter bag” – the nurse arrives with the supplies in hand.
≈ 9 minutes saved | measurable efficiency gain per shift | ess back-and-forth walking
Emergency department
Emergency department: Turkish-speaking patient with chest pain
Bebore
The patient cannot describe symptoms, staff searches for an interpreter – valuable time is lost.
≈ 15+ minutes delayed
With VIBS9 Call
The patient selects symptoms in Turkish – automatic translation, immediate triage prioritisation.
Language barrier eliminated | faster diagnosis | improved patient safety
Risk-free trial:
the future of nursing communication for hospitals and care facilities.
A 30-minute demo on the ward of your choice. No risk, no obligation. See live what VIBS9 Call does for your nursing teams and your patients.
Better workflows, real time savings without a single new hire.
Free and non-binding
30 minutes
On your ward
Frequently asked questions about VIBS9 Call
VIBS9 Call is a smart, smartphone-based nurse call system. Patients communicate their needs directly from their device: structured, prioritised and translated automatically. Requests are routed by role to the right caregiver. VIBS9 Call is part of the VIBS9 platform.
More than 100 languages, with AI-based translation in both directions. International patients and multilingual nursing teams stay aligned without delay.
Yes. VIBS9 Call is built on the same GDPR-compliant, ISO 27001 certified architecture as the rest of the VIBS9 platform, hosted in German data centres.
As a SaaS solution, VIBS9 Call is typically ready to use within a few hours — no lengthy IT project required. For a tailored rollout plan, please contact our team.
A traditional bell raises a single, undifferentiated alert. VIBS9 Call sends a structured request with category, priority and language – directly to the right team member, so the right person arrives with the right context.
Yes. VIBS9 Call runs in a modern browser on standard smartphones, tablets and the specialist devices used on the ward (mobile carts, scan terminals). No app download is required.
Yes. VIBS9’s offline-first architecture means patient requests, structured handovers and critical alerts (including CTG) stay available on mobile devices even if the network or the HIS is unavailable.
VIBS9 Call is configured per ward, with workflows for emergency departments, surgery, maternity, urology, geriatrics, ICU, paediatrics, palliative care and more.
